Recent Updates & Network Notifications


 

vz02 Maintenance

posted August 31 2010 05:35 pm EDT
At this time our administrators are performing emergency maintenance on the vz02 server to resolve unforeseen issues. We appreciate you patience in this matter.

Update 6:00PM: The issues were due to a bad hard drive that has been replaced. The server is currently undergoing a file system check. We expect this to be completed in about one hour.

Update 7:00PM: The vz02 server is now back online and all services are running as normal.

Sphera Server sd09 Reboot

posted August 31 2010 03:16 pm EDT
At this time, we are performing a quick reboot of Sphera server sd09 which should resolve an unusual issue with the VDS Manager. We appreciate your patience and expect this to take less than 10 minutes.

Update 3:23pm The reboot is now complete. Thank you!

cp04 Reboot

posted August 30 2010 02:24 pm EDT
At this time cp04 is being rebooted as it has become unresponsive. We apologize for the inconvenience and expect to have the server back online very soon. Thank you for your patience in this matter.

Update 3PM: At this time we are running a filesystem check which we expect to take around 1 hour; we have also replaced the motherboard, CPU, and memory for this machine, which should prevent any further issues. Thank you for your patience.

Update 4:15PM: The cp04 server is now back online and all service are running as normal.

cp04 Reboot

posted August 22 2010 01:43 am EDT
At this time cp04 is being rebooted as it has become unresponsive. We apologize for the inconvenience and expect to have the server back online very soon. Thank you for your patience in this matter.

U{}{}pdate 1:45AM{}: cp04 is now back online and all services are running as normal.

cp26 Reboot

posted August 15 2010 12:14 am EDT
At this time cp26 is being rebooted as it has become unresponsive. We apologize for the inconvenience and expect to have the server back online very soon. Thank you for your patience in this matter.

Update 12:30AM: cp26 is now back online and all services are running as normal.

cp05 Memory Replacement

posted August 13 2010 04:26 pm EDT
At this time, the onboard sensors in cPanel server cp05 are reporting correctable memory errors in one of the memory modules. This issue, if left untreated, could cause server instability. As such, we have shut the machine down for a few moments and are replacing the faulty memory module. This will take about 10 minutes and no further work will be required once this is complete. Thank you.

Update 4:40pm: This work is now complete and the server is back online.

Update 8/16/2010 5:11pm: We replaced the memory module that was reported as faulty last week, however, this machine is now reporting that the new module is also faulty. We believe that the motherboard itself (or the DIMM socket) is problematic, and as a precaution we are now in the process of replacing the motherboard. This should take about 10 minutes and should resolve this issue. Thank you for your patience.

Update 8/16/2010 5:30PM: The replacement has been completed successfully. All services are now back online and running as normal.

Intermittent ISP Issues

posted August 5 2010 03:13 pm EDT
At this time, we have received reports from a small number of customers that they are unable to access any sites within our network. We have verified that all of our connectivity providers are functioning properly and we are experiencing no outstanding issues at this time. We believe that one or more regional ISP's are having routing or backbone issues that are affecting these customers. If you are experiencing this issue we recommend that you contact your ISP, as the issue is unfortunately not under our control. Thank you.

vz08 Reboot

posted July 28 2010 07:02 pm EDT
Server vz08 has become unresponsive and is being rebooted at this time.

Update 8:00PM: vz08 is now back online and all services are running as normal.

Email Defense Issues

posted July 14 2010 09:52 am EDT
At this time, some customers may be experiencing a lack of email filtering and missing quarantine reports from the Email Defense service. Our engineers are working to resolve this issue and expect to have an update soon. Email service is not impacted by this issue -- only the quality of filtering and the delivery of the quarantine reports. Thank you for your patience.

Update 10:10am We have identified the issue, which is affecting only a very small number of domains, and will be resolved soon. Again, all email service is still online -- these impacted customers are just experiencing a temporary loss of email filtering.

Update 10:45am Email defense filtering is now back online for all users. Thank you for your patience!

vz04 Reboot

posted July 8 2010 04:43 am EDT
At this time server vz04 is being rebooted.

Update 5:00 AM: The server has rebooted successfully and containers are now starting.